26 days old

Human Resource Manager

Hard Rock Rocksino
Northfield, Ohio 44067
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift



The incumbent in this position is responsible for managing all aspects of Human Resources, assuring the recruitment, hiring and onboarding of a viable workforce for Hard Rock Northfield Park Rocksino. Oversees the employee and labor relations for the Rocksino and ensures that team members' services and programs are properly maintained, such as recordkeeping, team member discount, sports, and suggestion programs; works closely with Learning & Development in the facilitation of team member Induction.



(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)


  1. Creates an atmosphere that induces guests to make Hard Rock Rocksino Northfield Park their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.


  1. Hires, trains, schedules, evaluates, and manages staff to ensure that team members receive adequate guidance, resources, and information to perform work responsibilities and achieve established objectives.


  1. Utilizes their leadership experience to direct the activities of the Rocksino’s Human Resources Business Partners. Provides guidance and assistance in dealing with complex employee relations and policy issues.


  2. Advises management and union officials in development, application, and interpretation of labor relations policies and practices according to policy.


  1. Arranges and schedules meetings with grieving team member, supervisor and managerial staff along with labor union to investigate and resolve.


  1. Monitors implementation of policies concerning wages, hours and working conditions to ensure compliance with terms of labor contract. Ensures property policy manual is updated, distributed and is complied with across the property.


  1. Researches and interprets employment laws for application to specific applicant or team member relations situations.


  1. Ensures compliance with Collective Bargaining Agreement through educating managers, monitoring adherence to terms of the union agreement and mediating team member grievances.


  1. Assists in union avoidance campaigns and coordinates with managers to develop a proactive approach in responding to team member relations issues and recommends the appropriate intervention.






  2. Establishes and maintains department objectives, standards, procedures, and budget to ensure the proper management of department.


  3. Develops employment programs including job fairs, destination recruitment, and walk-in applications to facilitate the achievement of adequate level and quality staffing goals; responsible for professional recruiting.


  4. Develops and administers interviewing, screening, and hiring practices and standards to ensure the quality of employment offers.


  5. Travels to recruiting destinations with staff and conducts interviews in order to lead to the achievement of extending offers to and hiring targeted number of qualified applicants.


  6. Interprets federal and state employment laws (EEOC) and company policies to ensure consistent application and staff compliance.


  1. Thorough understanding of all up to date state and federal employment laws; acts as information point person for the Human Resources department.


  1. Oversees recruitment, phone screens, interviews, and unemployment claims, as well as the separation process.

  2. Attend and participate in meetings, completing follow-up as assigned.

  3. Perform work regularly and predictably.


  4. Other duties as assigned.




  1. Attend seminars when needed.



(Related education and experience may be interchangeable on a year for year basis)


This knowledge and these abilities are typically acquired through the completion of a Bachelor’s Degree in Human Resources Management or a related field and at least 3 – 5 years’ human resources leadership experience. Gaming/Lottery industry experience preferred. PHR designation strongly preferred.


ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):


  • Must obtain and maintain a valid drivers and all licenses / certifications per Federal, State, and Gaming/Lottery regulations

  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty one (21) years of age.






  • Employment, Training, Labor and Employee Relations.
  • Additional knowledge of Compensation, Benefits, and experience in risk management is helpful.
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
  • Principles of supervision, training, and performance evaluation
  • All state and federal employment laws including but not limited to ADA and FMLA.
  • Recruiting and interviewing techniques.




  • Review, comprehend and respond to all necessary department information.
  • Communicate effectively with all levels of team members, as well as all outside contacts.
  • Observe and direct actions of subordinates.
  • Develop and manage recruitment program and department plan within budget constraints.
  • Make sound decisions on a timely basis, through objective evaluation of available information.

  • Obtain the appropriate work authorization per gaming regulations.

  • Be flexible to work varying shifts and time schedules as needed.

  • This position spends time on the Rocksino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

  • Identify strategic issues, prioritize workload and identify and develop effective programs to maximize performance.


  • Administrative / Clerical
  • Employment Literature
  • Employment
  • Labor

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Human Resource Manager

Hard Rock Rocksino
Northfield, Ohio 44067

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Human Resource Manager

Hard Rock Rocksino
Northfield, Ohio

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