27 days old

Human Resources Coordinator

St. Francis House
Boston, Massachusetts 02116
  • Job Type
  • Job Status
    Full Time

St. Francis House (SFH) is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 poor and homeless men and women each day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

Position Summary

Reporting to the Director of Human Resources, the Human Resources Coordinator is responsible for the ongoing daily communication and administration of Human Resources policies and programs and to help ensure the effective and efficient delivery of recruitment, employment, benefits administration, employee relations and other services. The Human Resources Coordinator/Generalist works closely with the Human Resources Director, Administration, Finance and other departments throughout the organization in providing customer focused Human Resources support to the organization’s management and employees.

Essential Duties & Responsibilities

• Prepares and posts job openings, screens applications, schedules interviews, coordinates the selection process, and performs reference checks as required.
• Administers and monitors new hire on-boarding programs.
• Prepares documentation needed to create new employee files and to place new employees on payroll.
• Prepares documentation needed to process changes in pay, status, or benefits.
• Provides general administrative support such as preparing offer letters, forms and reports; and other correspondence; arranging meetings; and tracking deadlines as needed.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Organizes and manages annual open enrollment communications and election process. Maintains and distributes list of new and cancelled employees under each benefit plan. Interfaces with insurance carriers and other benefits providers.
• Maintains recruitment and personnel records, files, reports, and organization charts.
• Exercises discretion in dealing with sensitive and confidential matters like employee relations and organizational changes to ensure the security of information, data and files.
• Interprets assists and advises employees and managers regarding benefit administration, and Human Resource procedures and policies within specified guidelines.
• Provides assistance in monitoring the employee performance management process.

Additional Responsibilities

• Maintains and processes all Unemployment Notices in a timely, efficient manner.
• Reports, maintains and monitors all workers' compensation case files; follows-up on open cases.
• Ensures compliance with I-9 Employment Eligibility Verification. 
• Coordinates staff training events and programs as needed.
• Ensures that progressive discipline, when administered, is consistent with SFH policies, and focused on improvement.
• Counsels supervisors and managers on how to effectively deal with employee issues and refers to the Human Resources Director when appropriate.



• Bachelor’s Degree in Human Resources Management or related discipline
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certification a plus.


• 5+ years’ experience in HR
Knowledge, Skills & Abilities
• Expertise in HR policies and procedures
• Strong knowledge of hiring processes
• Understanding of HR best practices and current regulations
• Sound judgment and problem-solving skills
• Customer-focused attitude, with high level of professionalism and discretion
• Able to work independently
• Familiarity with MS Office suite
• Excellent communication skills

Language Requirement(s)

• Spanish fluency a plus


  • Human Resources
  • Benefits
  • HR Communications
  • Financial Services
  • Employment Literature
  • Employment
  • Education

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Human Resources Coordinator

St. Francis House
Boston, Massachusetts 02116

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Human Resources Coordinator

St. Francis House
Boston, Massachusetts

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