8 days old

Organizational Design & Development Director

Nuance Communications
Burlington, Massachusetts 01803
  • Job Code
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Position Summary


Reporting to the head of Talent & Organizational Development, the Director, Organizational Design & Development will partner with the businesses to identify needs, and design and develop solutions focused on organizational structure and design utilizing proven OD methods and assess and evaluate their effectiveness.  He or she will also work closely with the business and HR practitioners in this capacity.


Like Nuance, in our T&OD team – we like to reinvent how to do things – by leveraging best practice and thinking creatively about how to develop impactful solutions that will be successful in our environment. We are looking for invested and adaptable leaders who approach work with creativity, connectivity and contagious energy. We want systems thinkers and game changers. If this appeals to you – keep reading – this just may be the role for you.


Key Responsibilities


  • Lead development of an organizational strategy and approach around organizational structure and design
  • Partner with HR leadership and senior leaders across the organization on high profile operating model and organizational design initiatives
  • Ensure that systems and processes are aligned/streamlined to efficiently align with the organizational strategy and approach and effectively meet the needs of the business
  • Transfer knowledge to HR and the businesses to facilitate capability-building and sustained behavior change
  • Consult with multiples levels of leadership across diverse functions
  • Analyze data to develop integrated solutions that span organizational boundaries (e.g., Divisions, Strategy, Finance, etc.)
  • Coordinate consensus and/or agreement across matrixed functions, regions, and business
  • As required, manage and/or coordinate with external vendors/consultants who will support the enabling of large-scale organizational deployment of major programs
  • Benchmark best practices for development and deployment of tools and systems.




Education & Experience


  • Seven plus years of organizational design development experience in a business setting, ideally in the technology / software industry OR consulting experience.
  • Ten to twelve years of related experience in multinational companies.
  • BS or BA minimum; Master’s Degree or PhD preferred in related discipline(s)


Required Skills


  • Previous or present experience in an OD/HRD function, demonstrating achievement in creating and delivering clear and relevant value for the business around organizational design and development
  • Experience working within a complex US-based global, multi-cultural organization
  • Proven ability to deliver solutions within dynamic environments undergoing change
  • Experience in organizational modeling, diagnostics, consultation, leading and delivering projects
  • Practical experience using evaluation methodologies, analytics, KPIs and reporting dashboards, to show value/impact of organizational design efforts
  • Ability to build close relationships within our global HR team to enable the level of partnership necessary to optimize results, while avoiding unnecessary duplication of activity
  • Develop, administer and ensure continuous enhancements to key OD instruments and processes
  • Develop cost-effective, high-impact solutions that address business critical business issues
  • Travel - 20%


Personal Characteristics


  • Commitment to integrity, teamwork and excellence
  • Ability to build trust and rapport quickly and completely
  • Knows how to actively engage the business
  • Knows how to give constructive feedback and suggestions to people at all levels of the organization
  • Understands and knows how to get results within resource constraints
  • Exceptionally good listening skills. Has a well-balanced/common sense approach to doing work
  • Is an excellent and creative collaborator and can allow for differences
  • Grasps issues quickly and work on the right things at the right time
  • Has a reputation for initiating ideas and programs and presenting options, not just delivering what is requested
  • Is passionate about work and making a difference
  • Has a strong appreciation and regard for the challenges, pressures and stress that continually surround an organization
  • Is politically sensitive and savvy but not political
  • Well-grounded/common sense approach to doing work
  • Has a high level of curiosity
  • Can identify and solve problems creatively and accurately


  • Education

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Organizational Design & Development Director

Nuance Communications
Burlington, Massachusetts 01803

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Organizational Design & Development Director

Nuance Communications
Burlington, Massachusetts

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