9 days old

Director, HR Client Services

Hawaiian Electric Company
Honolulu, Hawaii 96813
  • Job Type
  • Job Status
    Full Time


Provides leadership and management for the HR Business Partners and HR Service Center, to build and develop the team and its competencies to support HR policies and programs throughout the organization. Develops short- and long-range strategic and operational plans for effective deployment of HR programs and services to include organization design, workforce planning, development and utilization, employee and labor relations, and rewards and recognition for the organization. Oversees Service Center operations to maximize efficiency and effectiveness



Leads the Human Resources client services division and works closely with business leaders to understand business plans and strategies, develop succession plans and growth strategies for business unit workforces, and ultimately drive focus and accountability for meeting business objections and building a successful organization. Plans, organizes, leads and controls the daily operations of the division and ensures the team is working effectively and efficiently and processes run smoothly within and across functions. Provides leadership and management for the HR Business Partners in executing HR programs and services for clients to include providing oversight on recommended and implemented disciplinary actions in the organization, up to and including terminations. Provides oversight to Service Center Supervisor.


Represents the business partners team on the HR leadership Team. Fosters a climate of strong accountability, responsibility, ownership, and results orientation within the Client Services division and with all business unit leaders. Coaches, develops, and assesses leaders using established tools as well as new tools that will develop the workforce, such as robust performance management, leadership training, 360 feedback instruments, individual development plans, etc.


As a thought partner to the senior leadership teams, provides decision support on the human capital dimension of the business. Partners with leadership on strategic initiatives, organization development, change management, and complex employee issues to strengthen overall organizational capability. Partners with departments/divisions to support their strategy and direction providing HR expertise as needed to ensure compliance with both internal and external rules, and regulations. Supports initiatives around talent management and workforce planning (working with Organizational Development or Staffing & Recruitment), HR metrics and reporting activities, and related compliance requirements. Initiates policies and programs that foster a highly-qualified and flexible workforce. Ensures systems, programs and policies are aligned with overall corporate goals and values. Consults with department management to identify and address critical staffing, training, or performance problems. Participates in particularly difficult employee or work group interventions as needed.


Supports/Guides Corporate Leaders in understanding HR, EEO and other workforce issues and identifying appropriate strategies. Conducts management and employee briefings as needed.


Other duties as assigned.


Participates in Company emergency response activities as assigned.




Knowledge Requirements

  • Thorough knowledge of human resources (HR trends, practices and labor/employment laws), business or psychology obtained through completion of a Bachelor's degree program in HR management, business or closely related discipline.
  • Demonstrated competence and experience in broad fields of human resources including organization design, restructuring and change management, talent acquisition, employee engagement and relations, talent and organization development, performance management, compensation and benefits.
  • Experience with continuous process improvement methodologies (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)
  • Working knowledge of general business and financial resources management.
  • Working knowledge of policies and procedures contained in such documents as the General Information Manual, Corporate Code of Conduct, Safety & Health Manual, Collective Bargaining Agreement, etc.
  • Working knowledge of personal computers and software systems, and related software applications such as word processing, spreadsheets, databases and presentation graphics.
  • Bachelor's degree in related field; Graduate degree preferred.
  • PHR or SPHR certification preferred.


Skills Requirements

  • Ability to demonstrate strategic thinking. Thinks of the interrelationships between internal HR functions and the organization as a whole.
  • Ability to handle multiple projects simultaneously, remain flexible in a demanding work environment, and adapt to rapidly changing priorities.
  • Perseverance and ability to handle high stress situations productively.
  • Demonstrated leadership, flexibility in interpersonal style, and ability to influence and persuade various Management levels, groups or individuals, frequently dealing with sensitive, difficult or confrontational issues.
  • Strong commitment to customer service, teamwork, creating a positive work environment, positive management of organizational change and making a difference.
  • Excellent written, oral, and listening communication skills.
  • Strong facilitation and platform skills.
  • Ability to conceptualize from a systems perspective and apply HR expertise in creative/innovative ways.
  • Demonstrated ability to grasp technical concepts quickly and to learn new skills and knowledge.
  • Demonstrated in-depth analytical and administrative skills for such tasks as preparing, monitoring and analyzing forecasts, preparing performance appraisals; conducting interviews and carrying out company/department policies/procedures.

Experience Requirements

  • Multiple (5-7) years of supervisory and leadership experience, in human resources or closely related field.
  • Extensive experience (8 or more) years exempt level experience in human resources or closely related field. 1-2 years' experience in two, preferably three HR functions.
  • Several (3-5) years of labor relations experience is preferred.



To apply for this job or to explore other employment opportunities, please visit us at:

hawaiianelectric.com/careers and login to your iRecruitment account

or call our employment hotline at: (808) 543-4611.


Hawaiian Electric Company is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, gender/sex, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, veteran status, or other protected categories in accordance with state and federal laws.


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Director, HR Client Services

Hawaiian Electric Company
Honolulu, Hawaii 96813

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Hawaiian Electric Company
Honolulu, Hawaii

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