12 days old

Director of People & Culture

The Mob Museum
Las Vegas, Nevada 89101

Position Overview:

Reporting to the President & CEO, the Director of People & Culture provides leadership in creating, implementing, and refining strategies and processes that ensure excellence in the selection and retention of people, the understanding of individual and collaborative performance, and the management of our culture and work environment. This individual will oversee traditional human resources functions, including recruitment, staffing, on-boarding and training, and recognition and retention efforts. S/he will also lead the continued development of personnel policies and assessment tools, oversee the administration of benefits, wage and hour compliance, and implementation and refinement of compensation analysis tools and structures. The Director of People & Culture will play a key role in fostering inclusion and professional growth that will advance the mission, vision, and values of the organization.

Major Tasks and Responsibilities:

  • Plans, organizes, and oversees all activities of the People & Culture department, developing and meeting goals and objectives, including staff supervision and departmental budget management.
  • Oversees the Museum’s recruitment and on-boarding efforts including job postings applicant review, interviews, selection, reference and background checks, and coordination of orientation and on-boarding activities.
  • Drives performance management programs, including proactive and regular meetings with all staff in supervisory roles, ensuring that staff performance is accurately and effectively assessed and that planning for individual growth is carefully considered.
  • Provide strong support to staff with supervisory responsibilities in memorializing individual employee performance assessment and development plans.
  • Institute performance management methods that examine and enhance key collaborative relationships within the organization.
  • Implements and annually updates the Museum’s compensation program including assessing marketplace competitiveness and the internal equity of compensation levels.
  • Provides oversight and strategic implementation of the Museum’s recognition programs, including service awards, anniversary, employee of the quarter, etc.
  • Documents staff performance including drafting of performance appraisals, performance improvement plans, disciplinary notices, and the like.
  • Manages employee relations matters including one-on-one coaching with employees and supervisory staff, mediating dialogue between staff members, and other conflict resolution measures.
  • Coordinates workplace investigations as directed by COO or CEO.
  • Develops and implements regular organizational culture and connectivity events such as employee mixers, outings, community volunteerism and other activities.
  • Drafts workplace policies, ensuring all policies are in accordance with current laws and best serve the needs of the organization.
  • Develops and implements plans to enhance workplace diversity at the management level.
  • Develops and implements workforce development initiatives such as mentorship programs, cross-training/job sharing, paid internship programs, and the like.
  • Manages the HRIS, regularly and timely coordinating with Accounting Department to ensure payroll accuracy.
  • Ensures that position descriptions, organization chart, and staff directory are current.
  • Oversees the administration of all benefit plans; leads annual renewal process.
  • Oversees administration of 401(k) plan including enrollment, participant education, processing change requests, distributions, hardship withdrawals, compliance filings, etc.
  • Serves on Museum’s 401(k) plan committee.
  • Oversee the volunteer program, ensuring ongoing growth in quantity and quality of volunteer contributions.
  • Maintain the appropriate levels of confidentiality and/or escalation in all situations.
  • Participate in Director-level organization leadership and strategic direction setting with special advocacy for matters of staff well-being, workplace environment, and culture.
  • Provides supervision and professional development to People & Culture staff members.
  • Manages organization-wide training programs.
  • Maintains in-depth knowledge of federal, state and local laws pertaining to all staffing and personnel matters; continually monitors best-practice trends and pending or proposed legislation and rules; provides informative updates and training as needed to management staff.
  • Coordinates exit interview process including the dissemination of information as appropriate.
  • Provides regular reporting related to turnover, EEOC, training, safety, benefits, and other matters of importance.
  • Demonstrates leadership in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the workplace.
  • Other duties as assigned.


Experience / Qualifications / Requirements:

  • No less than five years of progressive and broad responsibility in the human resources field is required. Prior experience in a cultural or entertainment attraction is desired.
  • Experience with both exempt and non-exempt staff, including part time employees, is required. Supervisory experience is desired.
  • Exceptional leadership skills and poise. Superior attention to detail.
  • Excellent communication skills including business writing and public speaking.
  • Superior interpersonal, communication, facilitation and conflict resolution skills.
  • Ability to discern and describe underlying conditions that positively or negatively impact the workplace environment and individual and collective performance.
  • Proven ability to engage individuals of diverse backgrounds and experiences.
  • Exceptional judgment and trustworthiness. High integrity and ethical character.
  • Prior experience in an organization that relies on volunteer contributions is desired.
  • Demonstrated understanding of matters relating to motivation. Knowledgeable of positive practices with respect to employee recognition and reward.
  • Strong experience with recruitment and selection, including techniques for evaluating relevant knowledge, skills, and abilities.
  • High competence with traditional office software (word, excel, power point, pdf).
  • Experience with payroll / HRIS is required; (AmCheck payroll platform is desirable).
  • Experience with benefits administration, renewals and 401(k) administration is required.
  • Passion for creating a world-class museum that is unrivaled in content and recognized for an outstanding guest experience.
  • Eagerness for solving problems and a commitment to accepting responsibility.
  • Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
  • Experience working closely with volunteers including direct experience with recruitment, management, and recognition of volunteers is desirable.


EducationBachelor’s Degree required; advanced degree or PHR / SPHR certification is desirable.


Posted: 2019-10-09 Expires: 2019-11-08

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Director of People & Culture

The Mob Museum
Las Vegas, Nevada 89101

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