10 days old
2018-07-112018-08-10

Human Resources Manager

Company Confidential
Las Vegas, Nevada
  • Job Type
    Employee
  • Jobs Rated
    22nd
 
ABOUT 24-7 INTOUCH
24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 

ABOUT THE JOB
 
The Human Resources (HR) Manager supervises and ensures the effective execution and administration of organizational departmental HR activities and initiatives. In addition, the HR Manager provides timely, knowledgeable and professional advice and services to a specified location/client group. 
 
ESSENTIAL FUNCTIONS:
  
  • Experience in employee relations and labor legislation
  • Coach and assist management with employee relations matters including disability management, terminations, investigations, etc.
  • Coach employees and managers on development needs, career growth, and learning opportunities
  • Support program execution and implementation associated with people-related change initiatives and HR deliverables
  • Design and facilitate HR related training programs to front-line management, support departments and hourly employees
  • Conduct special projects as assigned
  • Produce accurate and relevant metrics and reports
  • Assist in the development and implementation of programs that will drive increased employee satisfaction and commitment levels
  • Identify and initiate human resource process improvements
  • Support the communication, reporting and related governance of employment regulations
  • Conduct new employee orientations and reorientations as policies and benefits change
  • Maintain human resource data bases, computer software systems, and manual filing systems in conjunction with other HR personnel

Requirements

 
 CRITICAL SKILLS:
  
  • Must have minimum of 3-5 years of HR experience in a fast-paced environment
  • Bachelors Degree in Human Resources, HR Designation achieved or in process preferred
  • Demonstrated expertise in developing and managing relationships with internal customers
  • Must have experience investigating matters and making recommendations/ decisions based upon findings
  • Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
  • Strong analytical, problem solving and decision-making skills
  • Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Ability to listen and maintain patience during difficult situations
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Ability to work independently and with a team
  • Service oriented
  • Ability to adapt to change and innovation
  • Ability to travel when required, to the United States and Canada

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Company Confidential
Las Vegas, Nevada

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Company Confidential
Las Vegas, Nevada

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Human Resources Manager
22nd2018 - Human Resources Manager
Overall Rating: 22/220
Median Salary: $110,120

Work Environment
Very Good
22/220
Stress
Low
57/220
Growth
Fair
118/220
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