14 days old
2018-08-012018-08-31

Learning & Development Specialist / Trainer

Financial Partners Credit Union
Downey, California
  • Job Type
    Employee
  • Job Status
    Full Time

Are you an energetic, self-starter who thrives in a fast paced environment?  Do you enjoy helping, teaching or training other people?   Are you interested in working for an innovative, leading, and dynamic organization?   We are looking for a Learning & Development Specialist / Trainer with a proven track record of success to assist in improving the productivity of the credit union’s employees by way of dedicated training and development programs. The ideal candidate will have previous banking experience as well as strong knowledge in corporate training & development within a credit union environment. 

 

Primary duties of this opportunity are as follows:

 

POSITION FOCUS:

Proactively assess organization-wide developmental needs and recommend programs to drive training initiatives.  Identify and arrange suitable training solutions for employees.  Proactively seek ways to enhance existing training programs. Develop and deliver content that focuses on measurable results through changed behaviors and improved performance.

 

ESSENTIAL RESPONSIBILITIES:

  • Incorporates advanced facilitation skills and classroom management techniques while instructing technical and soft skill topics, including new hire curricula, APEX certification training, project-related training, and management/leadership skills.
  • Creates course content, leader’s guides, handouts, job aids, evaluation/measurement tools, and test criteria for training programs, ensuring that all materials are consistent with adult learning principles and meet established quality standards.
  • Develops and implements formal training programs and workflows including administrative functions, utilization of systems, general industry knowledge, and product knowledge.
  • Conducts follow-up studies of completed training to evaluate and measure results. Modifies programs based on findings, as needed.
  • Evaluates effectiveness of training programs through follow up observation and consultation with stakeholders. Modifies programs based on findings, as needed.
  • Assesses students’ performance during classroom training. Provides follow-up consultation with managers regarding Partners’ attendance/participation, strengths, and coaching opportunities.
  • Partners with L&D personnel (ex: instructional designer) to develop or update training programs to meet new and/or changing organizational needs.
  • Recommends and implements automation and updates using web-based technology.
  • Maintains and acts as administrator of the learning management system and other third party systems utilized in training.
  • Coordinates training schedules and evaluate applicable outside training resources. 
  • Exemplifies L&D department values and standards to ensure continuous improvement, accuracy, and relevance of the training and learning solutions we provide
  • Exemplifies the culture, practices, and philosophies of FPCU.
  • Develops trainer development programs and coaches others involved in training efforts providing effective growth and development opportunities.
  • Maintains privacy of all employee training and development information.
  • We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.  Every Partner has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.  Financial Partners has several processes in place to communicate with leadership and expects that partners will have a commitment to integrity and uncompromising values.

Requirements

EDUCATION/EXPERIENCE:

  • Bachelor's degree with four to eight (4-8) years learning & development industry experience or equivalent.
  • Some branch banking experience required.
  • Computer proficiency and technical aptitude with the ability to utilize Microsoft Outlook, Excel, PowerPoint and Word. 
  • Requires a broad knowledge of training techniques, methods, theories, materials, and programs. 
  • Effective interpersonal communication skills, both written and verbal.
 

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Learning & Development Specialist / Trainer

Financial Partners Credit Union
Downey, California

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