27 days old

Ombudsperson, Staff

Company Confidential
Austin, Texas 78701
  • Job Type
  • Job Status
    Full Time

Ombudsperson, Staff

Closing Date: 06/08/2018 
Take me to ACC's online application.

Position Information

Location Service Center
Note: Travel between ACC locations may be needed in order to fulfill the requirements of this position
Hours 40 hours/week as assigned; Generally, Monday- Friday, 8am-5pm
Salary Coordinator 3/120 ($38,922.00 - $55,603.00)
FLSA Status Exempt
Reports To Executive Vice President, Finance & Administration
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
General Statement of Job


To provide confidential and informal assistance to staff members and students (with concerns about a staff member) to resolve complaints and performance or employment concerns.  Acts as a source of information, aids in answering questions, assists in problem-solving and makes referrals for use of the Colleges resources and processes.
This position facilitates communication and provides support and guidance to staff members.


Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.


  1. Provides impartial and confidential consultation to staff and students who are aggrieved or concerned about an issue, process, or procedure.
  2. Assists employees in interpreting college policies and procedures; provides assistance by clarifying issues and generating options for resolution.
  3. Remains independent, neutral and impartial; exercises good judgment.
  4. If necessary and while maintaining confidentiality, conducts appropriate informal fact-finding in order to better understand the issue from all perspectives.
  5. With permission, consults with all parties to clarify and analyze problems, focus discussions, and assist in evaluating options.
  6. Provides referrals to appropriate College officials or resources that are able to address the matters of concern.
  7. Ensures integrity is maintained through independence, neutrality, impartiality, confidentiality and timely attention to employee concerns while treating people with dignity and respect.
  8. Conducts training programs for the College community on dispute/conflict resolution, harassment, and related topics.
  9. May prepare periodic reports to the EVP, Finance and Administration of aggregate data of employee concerns and identify patterns or problem areas in college policies and practices; may recommend revisions and improvements to the EVP.



Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of mediation and conflict resolution processes.
  • Knowledge of the College's policies and practices.
  • Knowledge of the College's grievance and complaint process.
  • Knowledge of pertinent federal and state laws and regulations (Title IX, Title VI, ADA, etc.)
  • Knowledge of related internal and external resources.
  • Knowledge of cultural and diversity issues.



Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Ability to maintain office hours and appointments, as needed, which may include some evening and weekend hours.
  • Demonstrated communication skills, both written and verbal.
  • Ability to communicate effectively with individuals at all levels of the organization.
  • Demonstrated problem-solving skills.
  • Ability to gather information, analyze it, and as necessary, suggest appropriate options and actions.
  • Excellent decision making and strategic thinking skills.
  • Strong presentation skills, including the ability to communicate information in a variety of ways, to a diverse group of people.
  • Ability to maintain confidentiality of work-related information and materials.
  • Effectively using organizational and planning skills with attention to detail and follow-through.
  • Effectively using tact and diplomacy.


Technology Skills


  • Use a variety of spreadsheet, word processing, database, and presentation software.


Required Work Experience


  • Two years related work experience.


Required Education


  • Bachelor's degree.


Preferred Education


  •  Master's degree.


Other Preferred Qualifications


  •  Certification as a Certified Organizational Ombudsman Practitioner (CO-OP) preferred.
  •  Dispute Resolution / Mediator certification preferred.


Physical Requirements


  • Work is performed in a standard office or similar environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 10 pounds.




  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.


ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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Ombudsperson, Staff

Company Confidential
Austin, Texas 78701

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Company Confidential
Austin, Texas

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