15 days old

Senior Human Resource Business Partner

Washington Permanente Medical Group
Renton, Washington 98057


Kaiser Permanente-Washington Permanente Medical Group is seeking a Full Time 1.0 FTE Senior Human Resources Business Partner to join our WPMG HQ team in Renton, Washington.

Washington Permanente Medical Group Job Announcement announces the opening of a Senior Human Resources Business Partner, Human Resources position. Kaiser Permanente, one of the nation’s preeminent health care systems, is a benchmark for comprehensive, integrated quality care. Washington Permanente Medical Group is dedicated to providing comprehensive, innovative and patient-centered care to communities throughout Washington State. Kaiser Permanente includes medical facilities, innovative health plans, a community foundation, and an internationally recognized research center. Its staff and members share a common purpose: transform health care to improve the care and well-being of members, patients, and communities. 

General Summary 

The Senior Human Resources Business Partner Provides broad scale expert consultation, direction and guidance to WPMG medical leadership. Serves as a strategic business partner and advocate in support of providers and leaders on a full range of operational HR activities within the service areas assigned. Partners with WPMG clinical leadership to support the needs of the medical group and will formulate strong partnerships across the HR function to deliver value-added services to employees that reflect the business objectives of the organization. The Senior HR Business Partner provides broad scale expert consultation, direction and guidance to executives and their leadership teams. Accountable for conducting and responding to investigations, disputes, physician issues, questions and concerns. Consults with leadership and external legal counsel as needed pertaining to complex employee relations issues. Under the direction of physician leadership and legal counsel, may assist with and coordinates responses to external complaints, charges, and litigation. The Senior Human Resources Business Partner serves as a resource for WPMG leadership providing consultation on a wide variety of HR issues including interpretation and application of WPMG policies, discipline, performance management, and HR practices. 

Principal Duties and Responsibilities

• Partners with medical leadership (Human Resource Medical Director, Chiefs, Directors of Operations, Physicians–in-Chief & Medical Directors) to manage and resolve strategic, complex employee relations issues. 
• Conducts effective, thorough and objective investigations. Maintains knowledge base of legal requirements related to day-to-day management of providers to reduce legal risks and ensure regulatory compliance. Partners with external legal counsel as needed.
• Provides day-to-day performance management guidance to line management (coaching, counseling, disciplinary actions and terminations). 
• Provides HR policy guidance and interpretation.
• Works closely with medical leadership and providers to improve relationships, build morale, and increase productivity. 
• Identifies training needs for business units and individual executive coaching needs. Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met.
• Travels periodically to attend local and national events. 
• Builds rapport, develops useful relationships, and establishes trust to influence managers and employees.
• Analyzes trends and metrics in partnership with Administrative department peers to develop solutions, programs and policies. 
• Conducts policy guidance and interpretation and periodically reviews company processes, procedures, and programs to ensure efficiency, fairness, alignment with business needs, and compliance. 
• Manages complex and difficult HR Projects cross-functionally
• Provides guidance and input on business unit restructures, workforce planning, succession planning.
• Possesses excellent written and verbal communication skills. 
• Facilitates cases of employment termination, disciplinary action, performance improvement activities, and workforce reductions. 
• Takes a fair and balanced approach in all situations and is a trusted adviser to business leaders through coaching and mentoring.

The ideal candidate develops effective working relationships with WPMG Clinical leadership and KPWA Clinical Operations Managers to support business objectives:
• Partners to implement department initiatives, policies, practices, and department work plans.
• Champions and promotes training initiatives to all WPMG employees.
• Acts as the driver for individual and team performance improvement, and takes an active role in problem solving.
• Provides exceptional customer service and satisfaction to employees and leaders by building rapport, developing useful relationships, and establishing trust to exercise influence. 
• Is a resource and guide for Chiefs as they work to identify & address HR issues at their clinic sites.
• Empowers leaders with increased HR knowledge and skills.
• Integrates company-wide strategic plans, projects and objectives into internal customer groups. 
Additional Responsibilities
The ideal candidate demonstrates the highest degree of professionalism at all times:
• Written Communication: Ability to appropriately document and summarize interactions. Requires strong investigative reporting skills, both written and verbal.
• Oral Communication: Ability to comprehend and communicate complex verbal information.
• Knowledge: Ability to demonstrate in-depth knowledge of HR concepts, practices and organizational policies with the ability to apply them to complex and varied situations.
• Team Work: Partners with teams to meet the needs of customers through timely and effective communication. Ability to cooperate with team, united by a common focus on delivering the highest level of service to customers.
• Customer Service: Driven to provide a high level of customer service to meet service excellence standards and expectations for the assigned area. Resolves service issues in the assigned region in a timely and respectful manner.
• Continuous Improvement: Continually strives to identify means to improve processes, foster innovation and advance team as well as individual learning.

Knowledge and Skills

Knowledge: Areas of specialty or expertise (e.g., intermediate knowledge of research methodology and data collection modalities)

Skills: Abilities needed to execute job duties (e.g., advanced writing and documentation skills)

Extensive knowledge of human resources best-practice principles.
Excellent communication, presentation, and consulting skills.
Excellent team building, conflict resolution, group interaction, and interpersonal skills.
Proficient in project management.
Demonstrated ability to lead professionals and manage others through influence and collaboration. 
Demonstrated ability to determine the key issues in a particular operational situation, involve the appropriate individuals, and develop appropriate plans of action from multi-disciplinary perspectives.
Must be able to collaborate and work effectively in a complex highly matrixed organization.
Laws and regulations.
Must be able to work in a Labor/Management Partnership environment. 





Bachelors or better.




Certification Required: Membership in SHRM or ASHHRA

Education Required: Bachelor's Degree

Experience: 8+ year’s relevant HR experience in a healthcare environment with significant employee relations experience and knowledge of applicable regulations and trends. Ability to manage multiple high-priority projects from a wide variety of customers in a confidential manner.


Certification: SPHR or CHHR certification

Education: Bachelor's Degree in Human Resources, Healthcare Administration, Business or related field

Experience: 3 Experience in a Labor/Management Partnership environment and/or Medical Staff Services department.


Posted: 2019-09-04 Expires: 2019-10-04

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Senior Human Resource Business Partner

Washington Permanente Medical Group
Renton, Washington 98057

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