11 days old
2018-08-062018-09-05

Training Coordinator (Retail Learning & Development Coordinator)

Orlando Federal Credit Union
Orlando, Florida
  • Job Type
    Employee
  • Job Status
    Full Time

WORK IN A FUN, TEAM-FOCUSED ENVIRONMENT where we foster the personal and professional growth of our Team Members.

Creates curriculum and leads training, coordinating Team Members and resources to create effective training methodologies; offer competitive solutions to deepen member relationships and meet their financial needs.

Minimum of 3 to 5 years of Credit Union and training experience, with a primary emphasis design, develop, implement, and evaluate Retail Team Member education and training programs to ensure the ongoing development of Team Members to help meet Orlando Federal’s strategic goals. College degree is required.

Orlando Federal Credit Union was established in 1936, serving the needs of the Central Florida area - Orange, Seminole, Lake, and Osceola Counties. We offer competitive banking solutions to meet the financial needs of our members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Researches training methods and procedures to determine the most effective manner in which to conduct programs. Designs and develops training based on key organizational needs with an emphasis on Sales, Lending (Consumer and Real Estate), Member Relations, and Teller job responsibilities. Administers programs by personally conducting and facilitating training activities. Becomes a subject matter expert for key strategic learning areas of Retail Operations.
  • Evaluates and updates existing programs with input from Leadership, Team Members, and other key resources. Partners with Leaders, Compliance Officer, and Internal Audit Team to update procedures and provide written guidelines for Retail Operations. Ensures that training provided meets annual NCUA, CFPB and Federal Regulatory requirements. Reinforces training and follows up with team members on an ongoing basis.
  • Coordinates programs and facilitators from various areas of expertise and utilizes external training programs as needed. Monitors existing programs for quality and acts as an advisor to facilitators on presentations and training to ensure worthwhile training and a quality training experience. Provides re-training and ensures effectiveness of programs.
  • Performs clerical and administrative duties relating to training & development programs; developing materials, creating job aids, training set up, assembling rosters, and tracking training results through reporting.
  • Maintains a calendar of all training activities, library of video, books and other training aids.

Requirements

EDUCATION and/or EXPERIENCE:

  • Must have a Bachelor’s Degree in a related field.
  • Three to five years training experience required.
  • Three to five years of experience with Credit Union operations or related financial services experience is highly preferred.

SEEKING CANDIDATESwho are great at building relationships, strong analytical and problem solving skills. Must be able to provide excellent customer (member) service.

KEY CRITERIA AND COMPETENCIES: Strong team-player, goal-focused, engaged, driven, service-oriented.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Train the Trainer
  • Certified Trainer
  • Curriculum Design / ADDIE Model Experience or similar

 

Thank you for considering a career with Orlando Federal Credit Union!  Orlando Federal Credit Union was established in 1936, serving the needs of the Central Florida area - Orange, Seminole, Lake and Osceola Counties today.  Orlando Federal Credit Union has distinguished itself from other banking institutions by offering competitive banking solutions to meet the financial needs of our members. 

At Orlando Federal Credit Union, our commitment is to provide the highest quality member service.  We recognize that our Team Members are essential to our organization's success.  We provide  a workplace that allows our Team Members to reach their full potential and contribute to our overall success.

As a full-time Team Member, you will enjoy a fun, family-type work environment, with excellent benefits, on-the-job training and the ability to grow within our organization.  Start building your rewarding career with Orlando Federal Credit Union today! 

Orlando Federal Credit Union is an Equal Opportunity Employer.

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Training Coordinator (Retail Learning & Development Coordinator)

Orlando Federal Credit Union
Orlando, Florida

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