28 days old

Vice President - People Operations/ Chief People Officer

First Help Financial
Newton, MA
  • Job Code
    Human Resources

First Help Financial (‘FHF’) is one of the fastest growing auto finance companies in the US with more than $400MM of auto loan originations to date. FHF uses technology & data analytics to originate, underwrite, and service niche segments more effectively in the antiquated $1.2T auto loan market. We currently operate in 16 states across the country and plan to expand into all 50 states over the next few years. The company is highly profitable and is backed by Bank of America and BMO Harris banks

FHF has grown 8X in the last 5 years to build a portfolio of over $200 million. It has improved its improved its profitability by 6X. We aspire to continue growing our portfolio and profitability at the same clip in the years to come

At FHF, you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. Our values are Compliance, Customer and Colleagues. FHF is now seeking an exceptional candidate to manage its people operations. This individual will lead a team to oversee the recruitment and retention of a 130+ organization that is expected to grow over 400+ in the next 4-5 years. This person will be reporting directly to the CEO and will be a trusted adviser in developing the organization

Job Description:

  • Strategy and Culture: Develop a comprehensive strategy for people operations and HR
  • o Collaborate with functional leaders to develop a detailed recruitment and retention strategy in line with company objectives

    o Support leadership team in maintaining a healthy and collaborative culture across the organization

    o Develop a comprehensive employer branding strategy and work with internal and external team(s) to cultivate FHF’s brand as an employer

  • Recruitment: Coach recruitment team and functional managers to develop a recruitment plan and approach for each role
  • o Enable managers to understand job role, articulate skill sets & eligibility criteria, define compensation bands and minimum acceptance criteria

    o Guide recruitment team to prepare sourcing strategy and make interview plans

    o Work directly with recruitment teams to close on the chosen candidates

  • Retention: Work with functional leadership to maximize FHF’s talent retention
  • o Work with functional leadership and managers to define performance metrics and success criteria for different

    o Establish and institutionalize a performance management & feedback system to foster a culture of excellence and create a meritocratic environment

    o Ensure establishment of individual career progression plans for managers and well-defined growth trajectories for junior frontline staff

    o Facilitate team building exercises like annual office events, summer & winter parties, team outings, Friday Happy Hours, etc

  • Training and Development: Facilitate functional teams to develop comprehensive learning and development programs for personnel across all levels
  • o Ensure functional teams develop appropriate training and development programs for frontline personnel

    o Identify relevant management training programs and develop customized development plans for mid- and senior-level executives

  • Benefits and Compliance:
  • o Manage all benefits programs (healthcare, 401(k), tuition assistance, etc.) with the involvement of finance function as needed

    o Ensure FHF’s compliance with all HR regulations like Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA) at a state and federal level

  • Continuous improvement: Lead a team of HR and recruiting personnel to deliver best-in-class people operations
  • o Establish, track, monitor and continuously improve key personnel metrics (employee satisfaction, retention, etc.) and recruitment metrics (time to fill, cost of hiring, etc.)

    o Continuously improve and evolve HR practices like performance management, organizational design, succession planning, compensation benchmarking, etc


    • At least 10 years of experience in people operations
    • At least 5 years of experience in managing and leading HR teams
    • Wide breadth of experience across all aspects of HR (recruitment, performance management, benefits management, payroll, HR compliance, training & development)
    • Strong familiarity with MS-Office (especially, MS-PPT and MS-Excel)

    Educational Qualifications:

    • Bachelor’s degree
    • Advanced degree in HR will be a plus


    Benefits include (but are not limited to):

    • Partial 401k match
    • Highly subsidized medical, dental, and vision insurance
    • Parental leave
    • Flexible PTO (17 days to start)


    Posted: 2019-10-20 Expires: 2019-11-19

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    Vice President - People Operations/ Chief People Officer

    First Help Financial
    Newton, MA

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